Nah I'd bump that temperature as high as it goes. My machine can reach 90°c that's because it has an internal heater so it's only connected to the cold water. If your friend's washing machine is connected to both hot and cold and doesn't have an internal heater then it'll only reach around 45°c ish or whatever the hot water is set to. Bump it up to Max on the machine. This machine sounds like it's neglected and they don't do monthly hygiene washes.
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