The legal requirement for tax prep services like turbo tax to offer free filling is, in true capitalist style, a qualified one. All they’re really required to offer for free is the basic tax return form - Form 1040. Even with a typical W-2 job, you may have additional non-standard forms to fill out, particularly relating to healthcare coverage since here in America, of course that’s tied to your employment.

When you start getting those non-standard forms, tax prep services can start charging you to upgrade to the premium tier that handles those forms for you - your alternative being to file online what you can for free and doing the rest by hand, but being non-standard forms they of course read like stereo instructions so good luck with that.

At first it doesn’t seem that bad - you sigh and say, “Fine, it’s only $32.” But then you get to the last page and find out it’s $32 for each return filed - most Americans file at least 2, federal and state. So now it’s $64. And say you’re in my situation where you live in a city that straddles a state line - many here work in one state but live in another, so that a federal and two state returns. Now we’re up to $96. You want your returns direct deposited to your bank instead of a paper check? Another fee, because fuck trees. So by the time it’s over you’re paying over $100 in essentially convenience fees for the very companies that make tax prep miserable to do it all for you. To make you feel better about it the services will say you’re also getting stuff like audit protection and various other fluff, nothing that really costs them anything to provide.