If the pandemic had happened 10 years earlier, I'm pretty sure Skype would have been the choice everyone reached for

How Microsoft managed to so thoroughly squander a market dominant position and generally positive public option to the extreme they have I'll never understand

Even did a two-fer by destroying the progress Lync was making on the business side by rebranding it Skype for Business, while simultaneously losing interest in improving the platform, making it fall behind the curve badly and causing business to see it as more of a toy by branding it like a consumer product