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Exos X20 bought direct from Newegg on Black Friday, Zero warranty? (alien.top)
submitted 2 years ago by [B] to c/datahoarder@selfhosted.forum
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I noticed my X20 Seagate from Newegg was missing 7 months from it's warranty when registered on the Seagate website. This is a common issue, and Seagate usually corrects the warranty expiration date without issue.

However, after supplying the info on this new Exos X20 "Shipped and sold by Newegg",Seagate support informed me that my drive is OEM and doesn't have a Seagate warranty.

I'm already 18+ hours into a full parity sync on this drive - but definitley am concerned about having no warranty on what is supposed to be a brand new HDD.

What would you do in this situation?

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[–] [B] 1 point 2 years ago (1 child)

The Exos drives are OEM sold in batch. So that is why they are so comparatively cheap. Warranty is provided by the retailer. Had same issue with my X18 when I went to check warranty.

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  • [–] [S, B] 1 point 2 years ago (1 child)

    That would normally be fine if it were Server Part Deals, who is familiar with drives and honors their own in-house warranty. Newegg won't return a drive after their return period. This drive is sold and shipped by Newegg and is sold with 5 year manufacturer warranty. Not as an OEM drive. There's no excuse for it.

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  • [–] [B] 1 point 2 years ago

    I quit dealing with Newegg completely years ago when they were selling Intel CPU's that were a slug of zinc and were refusing returns on them, even though the problem was known and widespread. I had to do a CC chargeback to get my money refunded.

    the company has no integrity.

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