My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
Yep. 100% agree. My new-ish Toyota RAV4 strikes an acceptable balance with touch screen vs real buttons/knobs. I don't think anything critical is on the touch screen except maybe the equalizer. The touch screen isn't massive either, but big enough to have a useful backup camera display.