2368
What's your "old person" trait?
(feddit.ch)
My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
I wish call center software had better features on dealing with overburdened staff. Callbacks are a great thing to avoid having to be on the phone constantly. A dash of statistics might be nice to recommend an alternative time to call to get a better wait time.
I don't use callbacks, and I don't leave messages, because no company has ever actually called me back. It's a great idea, but IME they never execute it.
My HMO's advice line uses them. They very handy for when you're trying to get non-urgent advice.
I once drove for one hour and fifteen minutes listening to hold music only to get to my destination and have to hang up. Fuck those companies man.