Or how about the variant:

• submit prescription refill request
• check back
• check back
• check back
• escalate
• “we don’t have your insurance info”
• yes you do but here it is again
• resubmit prescription refill request
• check back
• check back
• check back
• escalate
• “we don’t accept that insurance. Find a new doctor”

New doctor

• “why don’t you take your prescriptions regularly?”