Unpopular Opinion

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Mobile ordering and delivery have made food service objectively worse and if you use them I think you're pathetic. (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

77 comments fedilink hide all child comments

Working in food sucks in general. I would know I've been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you're told right then and there.

But I'll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it's not done on time. All this while we can't communicate with the customer at all until they arrive to find the order incomplete because we couldn't contact them to figure out what they wanted to do.

Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.

Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food

Basically if you use mobile ordering or a delivery service you're a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.

Edit: I don't think lemmy understands how unpopularopinion is supposed to work...

Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.

Glad to know the Reddit custom of ignoring that still lives on.

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[–] [email protected] 3 points 1 year ago* (last edited 1 year ago)

I remember the first time I really noticed online ordering. I had gone to Starbucks to get a couple coffees. While waiting in line, and then waiting for my order people continued to pour in and pick up drinks. There were drinks littered all over the pickup counter with no one there to get them. They were making these drinks that would sit there, ahead of the people waiting in the shop. I think that was the last time I ever went into a Starbucks like 7 years ago.

There's serious problems with the way online ordering/delivery services get implemented. Customers in the building should never lose priority to someone sitting on the couch at home.