this post was submitted on 23 Jul 2024
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Job: cashier

Item doesn't scan

Customer: "That means it's free, right?"

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Only about 4 weeks in as a cashier and I've heard this enough to last me a lifetime.

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[โ€“] [email protected] 6 points 4 months ago (1 children)

Correct. However, Woolworths, Coles, Aldi, and some IGA stores are signatories to the voluntary code of practice for computerised checkout systems in supermarkets.ย 

Generally, this means that if an item is scanned at the checkout at a higher price than it says on the shelf or as advertised, a customer is entitled to receive the first item free and all multiples of the same item at the lower price.

So not all stores, but generally speaking it's a thing. I've seen it in action with a cocky teenager demand his coke free, and got it.

[โ€“] [email protected] 4 points 4 months ago

Huh. That actually sounds familiar now that you write it out in full. I guess we're both right.